FAQ
Return Policy:
1. Eligibility: To be eligible for a return, your item must be in the same condition as you received it, in its original packaging, and with all tags and labels intact.
2. Timeframe for Returns: You have 30 days from the date of purchase to initiate a return or exchange.
3. Process for Returns: To initiate a return, please submit a request through our Contact page.
4. Refund or Exchange Options: Upon approval, you can choose to receive a refund to your original payment method or opt for store credit to use on your next purchase.
5. Return Shipping: Customers are responsible for return shipping costs, except in cases of damaged or defective items.
6. Restocking Fees: A restocking fee of 20% may apply to returns that do not meet the specified return conditions.
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the product, and we will provide a prepaid shipping label for the return.